GS
Gwendoline S
1 reviews | Active since Oct 2020
10 Jul 2023, 08:40
Bad service from Application and cancelation
This has been a query and it seems like Vodacom doesn't care at all. It has been weeks that we waiting for a cancelation of the airtime contract we never wanted ,which was done by L Miya on the 2nd of June 2023 to this date we have not received a confirmation of cancelation. I think it's time to take legal action
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Replies (3)
Vodacom's replyOfficial
10 Jul 2023, 09:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jul 2023, 09:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GS
Gwendoline S's updateReviewer Update
10 Jul 2023, 10:12No this query has gone too far with your lies , that a consultant will call and never does. If today this is not cancelled, I swear we taking this to all media's and our lawyer as clearly you don't take this serious. This is a tactic to make us pay for a contract that we didn't want , we are tired of your liea
GS
Gwendoline S's update10 Jul 2023, 10:12
Reviewer Update
No this query has gone too far with your lies , that a consultant will call and never does. If today this is not cancelled, I swear we taking this to all media's and our lawyer as clearly you don't take this serious. This is a tactic to make us pay for a contract that we didn't want , we are tired of your liea
GS
Gwendoline S's updateReviewer Update
12 Jul 2023, 18:40My husband received a call and was being forced to take the airtime that we didn't agree to , further the consultant **** and said there is a recording of the airtime being offered at the end of the month, which is not true. We would like to get the recording that she is talking about and the one of the 2nd June, these consultants lie just to cover themselves and not think of the consumer. If these is how you are conducting these type of business, then I wonder if there is a QA department to listen to these calls. Nisha Bagwanpersaad stop forcing us the airtime, We want both recordings ASAP.
GS
Gwendoline S's update12 Jul 2023, 18:40
Reviewer Update
My husband received a call and was being forced to take the airtime that we didn't agree to , further the consultant **** and said there is a recording of the airtime being offered at the end of the month, which is not true. We would like to get the recording that she is talking about and the one of the 2nd June, these consultants lie just to cover themselves and not think of the consumer. If these is how you are conducting these type of business, then I wonder if there is a QA department to listen to these calls. Nisha Bagwanpersaad stop forcing us the airtime, We want both recordings ASAP.