1 reviews | Active since Mar 2017

02 Mar 2017, 13:32

Bad service from Accounts

<p>I phoned vodacom to find out why my account was charged at the end of Feb 2017 even after cancelling the contract and paying the outstanding amounts to get it cancelled. ( was back in the beginning of Feb). while im still explaining my query to the accounts person. i get put through to the call survey, meaning the phone was put down in my ear. </p> <p> </p> <p>I unfortunatly dont know who I spoke to.</p> <p><br />I want a supervisor or accounts manager to phone me to sort this out please. </p>

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2017, 15:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team