Bad service frkm vodacom

I ha e recently migrated from contract to prepaid. Migration was not fully explained by call center agent Sifiso (retentions) department from vodacom. I phoned vodacom to complain and was advised that Sifiso and his team leader would resolve my issue and i would get a call back... None of this happened. I have since then phoned the vodacom call center and it has been over 48 hours turn around time to resolve my issue. I have postEd on the vodacom facebook page and nothing... I have rated calls but no one gets back to me. I cannot use my phone for internet purposes let alone maps.... My calls have been escalated but still no resolution, let alone a phone call. I am utterly disgusted with the poor level of service delivery from vodacom in this regard.

Displeased customer Jane