1 reviews | Active since Feb 2017

16 Feb 2017, 16:56

Bad service - ***** investigation

<p>I have been using Vodacom for 17 years... I still have my first number.<br />One would think that kind of loyalty would be rewarded but no.<br />I have been trying to sort out a ***** issue with them now since 23 January 2017. Today is 16 February 2017 and my debt order will go off in 4 days... I can't have it suspended because it was sent to the bank yesterday. What am I supposed to do? No body has ever called me from the ***** department to even just say they are looking into it. For a company that specialises in providing a platform for communication... their communication s****s suck.</p>

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Replies (1)
Vodacom
Vodacom's reply17 Feb 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team