Bad service form Vodacom Fibre

So we installed a fibre line on Monday 20th September 2021 and when the technicians left the internet was working fine. We has a power outage in the area Midnight Tuesday 21st September and eventually the electricity came back, so since the 21st of September at night the internet has not been working.

We have called the Vodacom Fibre helpline numerous time and still nothing has been done we as still without internet since Tuesday. We were told that the line was not activated and that we needed to call in of which when the technician who installed said it was done as they left it working. An email for the activation was sent to a person called Gareth by consultant called Ndileka Lavisa and still nothing.

We have spoken to many consultants and no soulution has been given only that the issue will be escalated and many case numbers have been given and still no nothing.

We received a call and the lady on the line said a technician will be sent on Saturday 25th September and we waited and no technician has shown up as yet.

I dont know what kind of service this is as we app**** and they approved hence the installation was done. But the no communication and assistance from the Fibre team leave much to be desired.

We have almost 9 days of no internet and at the end of the month they Vodacom team will be billing for usable of which its not far as we have not been using their internet since the 21st September.

A number of escalations have been done(SO***) ( SO219622- 096927)