Bad Service for Vodacom Fiber to Home

I wanted to get fiber to my house because of Vodacom's good deal. I have only been called once since I took out this contract but. A gentleman from Openserve who was meant to install the router inside the house. He mentioned that a fiber cable needs to be installed from the man hole outside my front door into the house. This was goingto be handed to someone else in the company. This is more than 2 weeks ago. I have not heard a word from Vodacom. I have been phoning repeatedly the Vodacom call center for an update. Each time I'm told that the call agent will get back to me, even promising me that they will return my call with an update. Well need I say more, no one has called me back. The SLA with Vodacom has been breached. This is exactly a month ago since I placed the order. The other frustrating part is that my wife works from work, and I require the internet for work as well. If I do not have my installation up and running by this week Friday5 October, I will have no choice by to cancel this contract. Even though the problem is with Openserve, Vodacom has the contract with me. So now lets see if anyone will respond`!!!!!