Bad service for second time vodacom

I made a review about the service of vodacom about two weeks ago on my wife's hallo Peter. I just got a call from vodacom about that bad review. This solved absolutely nothing. I was upset from the start again. He could not sort anything out and just told me what I already knew. But the staff in the cape gate branch did not know when I asked them for the information. The people giving this bad service needs to be fired. That is the problem vodacom needs to fix. I am still very unhappy vir the overall service from vodacom. Ps I still haven't gotten a reference number.