Bad service for possible upgrade
I am a loyal customer, and Vodacom has really been great to me... however, I need to upgrade, and 3 times I have phoned in, to ask for the person helping me, to phone me back with 2 or 3 of the best options, based on the information I have given them... Only they never call back... so everytime I have to call back, tell my whole story, explain my needs,... it is time consuming, and bad service! Call back please!
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Vodacom's replyOfficial
08 May 2024, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 May 2024, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team