Bad Service for phone insurance

I reversed a D/O on the 16/05/2023 by mistake, i wasn't aware it was for 1 of my cell phone insurance with Vodacom. It never happened before since I took 2 insurance policies with you in 2022. I was surprised when I call on 29/05/2023 the consultant telling me that 1 on my policy has lapsed because I missed on month premium. I phoned the bank and asked them to give you authority to debit they said the account will be debited. I phoned Vodacom insurance again to ask them to debit the account immediately they said it won’t be possible, they will double debit my account on my debit date. To my surprise they only debited for 1 phone. I phoned again on 01/06/2023 they told me they didn’t run a debit because my policy is terminated. According to the terms and condition the policy gets terminated if you miss more than 1-month payment. I Emailed *** no one is responding. Again, I asked to speak to team leader they said Team leader will call me- No one phoned me. I read this Terms and conditions: Premiums 1. Your Policy remains in force for as long as Your premiums are paid. 2. In the event that Your premiums are not paid You MUST pay within 30 (thirty) days from the date the premium was due to maintain Your Policy 3. If no premium is received within that time Your Policy will be cancelled retrospectively. 4. All premiums must be paid in full before any claim is investigated. 5. We have the right to change Your premium at any time subject to 30 (thirty) days written notice to You. 6. If Your Subscriber Agreement goes into arrears your insurance Policy will be impacted and may be terminated. Vodacom will inform You when your Subscriber Agreement goes into arrears. At such time you are required to contact Us to make alternate arrangements for premium payment.