Bad Service for New Customer

I took out a new phone contract over 3 weeks ago. I was told the phone was not in stock and would have to wait a week. No further feedback was given. I called to check the order status only to be told that my order has to be cancelled because the docking station is discontinued. I already purchased accessories for the S9+ and I want all the accessories promised in the deal immediately including the docking station as it is still available at other service providers. I have waited long enough for my new phone. Very bad service from Vodacom