Bad service for month and we are paying

Good day even today now no network my husband has send an email to *** no respond and we have attached proof of communication from day one hello Peter can you please help us so vodacom can terminate our contract

Dear Vodacom

I hope you are well.

I am writing to raise a serious concern regarding the ongoing poor network coverage affecting my WiFi service. For a prolonged period, I have been experiencing extremely weak or unstable connectivity, which has made the service unreliable and difficult to use.

I have been informed that the issue is caused by Eskom disconnecting power to the nearby Vodacom tower. Unfortunately, this matter has been ongoing for some time without a permanent solution, and despite several attempts to report and follow up, the situation has not improved.

Please note that attached to this email are confirmations and reference numbers for all the reports logged by both myself and my spouse regarding this issue. These reflect the ongoing efforts from our side to seek assistance, yet the service remains unresolved.

Due to the continued poor performance and lack of long-term resolution, I would like to formally notify Vodacom of my intention to cancel my contract should this issue persist. As a paying customer, I expect consistent and reliable service, which I am currently not receiving.

I kindly request urgent feedback on the steps being taken to resolve this matter, as well as clarity on the cancellation process should the network issues continue.

Thank you for your prompt assistance. I look forward to your response.

Kind regards,

Tshepiso seripe

Contact Number in regards to the below query -***

Account Number -***

Plan -Home Internet 50Mbps FUP

Regards

Tshepiso seripe

Good day

Further to my bellow email

am writing to formally request the cancellation of my subscription contract with Vodacom. This decision comes after experiencing ongoing and unresolved network coverage issues that have significantly affected my WiFi service for an extended period of time

Regards

Tshepiso