Bad service for Fibre from Vodacom

Absolutely unacceptable service from Vodacom Fibre.

We have been without internet since 18 December and it is now well over weeks later with no resolution, no accountability, and no urgency from Vodacom whatsoever.

We have logged multiple queries, followed up repeatedly, and every single time we are given empty promises, vague explanations, or told to “wait” — yet nothing gets fixed. No technician arrives, no proper feedback is provided, and no one seems to take ownership of the problem. Internet is not a luxury — it’s essential for work, studies, and daily life — and Vodacom has shown complete disregard for their customers by leaving us without connectivity for this long.

The lack of communication, poor customer support, and failure to resolve a basic fibre issue is shocking for a company of this size.

We strongly advise anyone considering Vodacom Fibre to think twice. If something goes wrong, be prepared to be ignored while still paying for a service you are not receiving.