Bad service for fiber application

Item: Vodacom
Rating: 1
Author: Takalani M

I have app**** for Fiber on Monday today is Thursday no respond when I called I have been told it has been escalated I have been using Vodacom for years this time the service is very bad, I am so disappointed I think is time look for another provider

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Apr 2023, 12:54

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply20 Apr 2023, 12:54

Official

Takalani M's updateReviewer Update

21 Apr 2023, 08:53

Good day

I have received a call yesterday that they will make a follow up and the fiber department will call me back but even today no one contacted me this is a serious matter as I am working from home I need fiber ASAP

Takalani M's update21 Apr 2023, 08:53

Reviewer Update