lN
liyanda N

1 reviews | Active since Jun 2017

07 Dec 2017, 12:44

bad service for contract

I took a contract fro Vodacom for 2 years after a year they stopped deducting without me authorizing the cancellation but they kept on deducting money from my account ridicules amount I have tried speaking to them on telephone, e-mails but no luck, this month alone for I contract of R300 that I took back then they deducted R1561.82, now when I go out to seek credit it shows that I owe them I need this to be sorted out as this is stressing and give me a bad credit record, Vodacom is the one that owes me not the other way around. would you please assist.

0
Replies (1)
Vodacom
Vodacom's reply08 Dec 2017, 09:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team