Bad Service for a so called Leading Cellular network

Good Day

ENOUGH IS ENOUGH

So, my drama is now almost 03 months old.

1) This has been ongoing for far too long with no results or response whatsoever.

2) I have spoken to the following USEFUL people that have promised me to sort and come back to me and none did: Supervisor Customer Care: Miriam Nkosi email address: *** Sesethu Siloti Sindiwe Desire who is still calling me back before close on business on the 21/11/2022 Thombi supervisor, who was apparently watching over Desire

With all these people available WHY IS IT THAT THERE IS NEVER A SUPERVISORS and/or MANAGER, available when customers ask to speak with them. I am always told; the supervisor needs to know what the issue.

I have now spoken to so many people and NOT 1 PERSON gives a damn as long as I pay.

3.1) Issue, I have been charged R100.00 extra every time VODACOM tried to debit my account. I informed Vodacom that my bank details had changed and yet it went on for months, even after I called and put it in writing... YOU GOT THIS WRONG WHY AM I BEING PENALISED and to make matters worse i have been paying via EFT every month and sending the details to ***. From what I figured the accounts department is not qualified as they don't know how to reconcile an account. 3.2) As there has been a royal ***** up from Vodacom, now my ****le is in "arrears" according to your billings department, and even after VODACOM has deducted 3x times the amount from me on the 25/11/22. Due to VODACOM incompetence this means I cannot upgrade to a cell phone contract evening after your upgrades department advised i could. Then when i called to do this months ago, that's when i found out that because of the "arrears" i cannot upgrade.

VODACOM WHAT MORE MUST I DO TO CORRECT YOUR MISTAKES.

I can understand why you believe you the number 1 cell phone provider, it's because NO ONE I EVER AROUND for comment and people have to fight with 'vodacom' air/no one so how do you rate someone.

i have called in every day, I have emailed almost every day. You have wasted my time and money.

THERE IS NO CUSTOMER SERVICES no service what so ever.

This has been a **** show and today I will be taking this to the media and to social media.

I am tired of having to explain myself to whoever answers the phone as every time its someone new and you can ask for the last person you spoke to by name, you simply get told sorry I don't know who that is or sorry there is no supervisor by that name.

YOU TELL ME IF YOU WOULD BE HAPPY WITH SERVICE LIKE THIS?

CARMEN MANUE