Bad service for a new contract

I recently app**** for a new contract with Vodacom 1 double deal 1 normal phone but my contract was declined due to me being in Hospital and missing 2 payments which have been paid and the account has been correctly paid since my Hospital stay. Just funny that cell c and mtn have approved my contracts no question. Been a loyal Vodacom customer but after the bad service I think it's better to settle my contracts with you and get a better provider that can look after me.