TB
Tinus B

1 reviews | Active since Jul 2017

11 Jul 2017, 10:51

bad service for 1 year

<p>goog morning ive been with vodacom for nearly 15 years. the last year as been the worst service ever. first problem started with my number being migrated to the newer server and my number not showing whenever i phone someone. this took 4 months to resolve and 38 calls to vodacom customer care and 4 visits to a vodacom repair shop.</p> <p> </p> <p>every since that was resolved the billing problems started with my account and up until now it is still a problem. vodacom keeps on adding waspa services to my number and i just have to pay accordig to them. the first time i phoned about the high bill i received the lady quickly removed the waspa from my number and credit my account with that money. but every since then every month there is waspa added to my number and now vodacom has made it my problem to try and have it removed and to get the money back. it is so bad that vodacom has my account in arrears for the last 2 months. im due for upgrade but due to the arrears amount i cant upgrade and vodacom is not willing to help. </p> <p> </p> <p>this is the worst service every and everyone at vodacom is blocking you not to speak to someone higher up and they dont want to help their client.</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2017, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jul 2017, 14:34
Official

Dear Tinus Bloemhof,

Thank you for your patience.

Our record reflects that our Wasp Team have sent you feedback via SMS.

Regards,

UW