RU
Rhulani U
1 reviews | Active since Sept 2023
07 Apr 2026, 12:02
Bad service - Fibre has been down for 10 days
My fibre has been for the past 10 days and I’m not getting assistance. I am a paying customer with no services, I call everyday only to be told different stories but with no help. Reference number : SR***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Apr 2026, 12:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Apr 2026, 12:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RU
Rhulani U's updateReviewer Update
07 Apr 2026, 21:41I haven’t received any communication until now
RU
Rhulani U's update07 Apr 2026, 21:41
Reviewer Update
I haven’t received any communication until now
RU
Rhulani U's updateReviewer Update
08 Apr 2026, 15:37I have been waiting for Vodacom consultant to contact me but they haven’t done so
RU
Rhulani U's update08 Apr 2026, 15:37
Reviewer Update
I have been waiting for Vodacom consultant to contact me but they haven’t done so