Bad service fiber and cellphone contract

How is it that we pay for a service that’s always down every week I really regret the day I convince my husband to take the Vodacom fiber deal ever week the internet is down back and forth calls to the call centre yesterday the fiber and cellphone internet was down cellphone internet got back late at night but not the fiber till today no connection always a fiber issue at Tedstone really hate this bad service with my cellphone contract I usually pay my bill via app before debit date but April and May Vodacom debited knowing very well that I made payment prior I called asked to be refunded the 2 penalty charges for April and may but nothing this is my last contact with Vodacom very bad service shame