DM
D M
1 reviews | Active since Oct 2022
08 Jan 2020, 10:44
Bad service
2 Contracts was due for upgrade but i placed a cancellation notice instead. Contracts wasn’t canceled and i had to fit the bill for November December and now January Tried calling customer care 3 days in a row and no answer. Eventually emailed customer care escalation and called them. They said they will investigate but they havent got back to me.
This is the 4th time i am having issues with vodacom and no one seems to assist
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
08 Jan 2020, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply08 Jan 2020, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
DM
D M's updateReviewer Update
08 Jan 2020, 12:25So when exactly will i get a call
I have been waiting so long and still im waiting yet again for the call
I have been waiting so long and still im waiting yet again for the call
DM
D M's update08 Jan 2020, 12:25
Reviewer Update
So when exactly will i get a call
I have been waiting so long and still im waiting yet again for the call
I have been waiting so long and still im waiting yet again for the call
DM
D M's updateReviewer Update
08 Jan 2020, 16:11And still waiting for the call
As expected this will delay until the next debit date
As expected this will delay until the next debit date
DM
D M's update08 Jan 2020, 16:11
Reviewer Update
And still waiting for the call
As expected this will delay until the next debit date
As expected this will delay until the next debit date
DM
D M's updateReviewer Update
09 Jan 2020, 10:30How long does it take to get a call from you guys
I was told i will get feedback within 48 hours and that was on monday
I was told i will get feedback within 48 hours and that was on monday
DM
D M's update09 Jan 2020, 10:30
Reviewer Update
How long does it take to get a call from you guys
I was told i will get feedback within 48 hours and that was on monday
I was told i will get feedback within 48 hours and that was on monday
DM
D M's updateReviewer Update
11 Mar 2020, 11:05This has still not been sorted
I have emailed and still no response
Please can I have urgent assistance
I have emailed and still no response
Please can I have urgent assistance
DM
D M's update11 Mar 2020, 11:05
Reviewer Update
This has still not been sorted
I have emailed and still no response
Please can I have urgent assistance
I have emailed and still no response
Please can I have urgent assistance