Bad service

It's been three weeks since I ordered the Apple Watch series 10 this was 21 of February this the order came to Witbank Branch ,, when I went to fetch it the watch wasn't on the system. It's a week later and still they haven't updated for me to take the watch . This is very ridiculous for to a big company like this. But quick to take my money at the end of the month or putting the prices off from 1 March, but they can't even sort out a simple Apple Watch that stock Code is wrong .. as this was a present for my wife. I am very unhappy with the service I'm getting. And the worst of all since 13 March, the power is off at the Witbank branch(Highveld mall) and they can't do nothing. I mean, what the hell,, I'm flabbergasted that a simple Apple Watch takes this long just to get the stock code changed to the deal that I want.........