bad service, faulty product, lack of resposibility

Signed a contract with vodacom and got the galaxy A5. two weeks after purchas the phone starts to crash frequently. I took the phone into Vodacom repair center in fourways mall where they told me they take no responsibility for the screen protector on the phone only the phone.

They then agreed to try save the screen protector.

After collecting the repaired phone, it continued to crash. I phoned them to let them know, and they told me its my fault because I told them not to take the screen protector off phone?!?!?!?

I expect vodacom to train their staff better, and take responsibilty for faulty products.

Stefan