1 reviews | Active since Jul 2015
Bad Service & faulty merchandise
I signed up for a new contract with Vodacom in Dec 2015 (20 Dec to be exact). The phone I received had to be taken in for repairs on the 5th Jan (it was apparently a software issue & a battery replacement). Then at the end of March my phone started acting up again, it had to go in for repairs again on the 4th Apr. I was told the \Main board\" of the phone needs to be replaced, I told them that sounded like a big deal and I would feel more comfortable with a replacement phone as this phone was 3 months old and already had to go in for repairs twice. I was told no by both Vodacom repairs shop and the Vodacom store(both in fourways). I mentioned to them that it even says in the CPA that I am well with in my rights to receive a replacement device as it was less than 6 months old and I was told in no uncertain terms that once I had signed the contract and received the phone that's where their service ended. I was told I could consult a lawyer if I wanted to. Needless to say I still don't have a phone 10 days later. Please help"
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
