Bad service / false promises

We installed vodacom Fibre yesterday (Friday) the individual who installed it said it will take up to 4 hours then it will be online, well this morning (Saturday) we contacted them just before 7 am, the individual said something regarding the connection was wrong, he will send it to the technicians and it will be resolved today, 3 pm we called again, lady said she will follow up and call us back, by 6 pm we called again only to be informed they don’t work on weekends service request nr SR***