Bad service failed fibre orders twice

Vodacom fibre service sucks. two times I app**** for the service but failed. Wanted to move from my current supplier. Last year Nov i app**** but there were bungling ups with delivery of the router> i was forced to revive my old provider. we tried again now in June. App**** 14 June but up to now there is np hope that we will be connected by 1st or any time soon. I have gone back again to my previous provider Afrihost - at least they are great in customer service, but lately the internet was erratic. Someone in my suggested Vodacom but after 2 attempts. I give up!! The agent's cell number, Nompumelele Zungu, always goes to voicemail. I called *** many times since Monday until I ran out of airtime. No one knows whats going on. The so-called waybill number I was given gives no search results!!