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1 reviews | Active since Sept 2017
05 Sept 2021, 18:16
Bad service.
SR*** refers. On 02/09/2021 my fiber was installed by Vumatel. At the same time (about 12h00) I phoned the Vodacom contact center and informed them that everything is ready and they can switch on the wi-fi that was connected to the Vumatel fiber. I got excellent service from the call center, who informed the people to switch on the wi-fi. It is now nearly 5 days later and I still got no wi-fi.
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Vodacom's replyOfficial
06 Sept 2021, 07:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Sept 2021, 07:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team