Bad service

I am placed an order for a laptop on 03 October. Within seven days, I contacted Vodacom to request a collection, as the device was not compatible with my academic requirements. Despite this early notification, I have now been waiting over two weeks for the laptop to be collected. During this time, I have made multiple follow-up calls, yet the issue remains unresolved. Agents have either dropped the call, transferred me without resolution, or assured me that the agent that was assisting me will return my call and that has never happened. In addition, I have repeatedly been told that the phone line is bad, which I believe is being used as an excuse to avoid resolving the issue. This has happened on more than one occasion and feels deliberately misleading. I have spoken to several agents, including Mpho and Felicia, but I am still being billed for a product I cannot use and have actively tried to return. To escalate the matter, I also sent an email to ***, but I have received no response to date. Please treat this as a matter of urgency.