WC
Werner C
1 reviews | Active since Mar 2018
02 Nov 2021, 16:12
Bad service
Been promised bonus recurring data when I upgraded. Every month I have to phone in 5 times before they can sort out my problem. The call center keep on dropping the calls if they hear its a problem. What kind of network is this
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Nov 2021, 07:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Nov 2021, 07:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WC
Werner C's updateReviewer Update
08 Nov 2021, 08:45After 6 days Vodacom did not even contact me, just got a sms Stat said: service request closed. Nothing has been corrected. The help you as a customer get is zero. They are full of empty promises
WC
Werner C's update08 Nov 2021, 08:45
Reviewer Update
After 6 days Vodacom did not even contact me, just got a sms Stat said: service request closed. Nothing has been corrected. The help you as a customer get is zero. They are full of empty promises