Bad service -

Afternoon,

in December i cancelled my vodacom contract *** via the ***.

the lady cancelled my contract and i received a message. She ad vised me that the last d/o will run end January 2022. I was happy with that. late January a lady from Retentions calls me an offers me a R65pm AIRTIME deal which i accepted. to my Surprise in Feb, my 24 month contract has not been cancelled an my monthly pmt is due end of Feb as per consultant 11 Febraury when i called to enquire. he told me that my R65 offer was not activated as well. I assume he activated it on the day, and logged a call as he admitted fault on behalf of vodacom, that my contract was not cancelled as per my request. 4 days later i called back to enquire about the call logged and was advised to call back on the 15th Feb to follow up. on the 15th i recoived a lunatic msg that says my case is closed, without and info in the message nor any call. i called the *** number to further enquire and was advised that it was a vodacom fault but my bill will still run month end.

this service is pathetic and if i do not receive a corrective reply from Vodacom i will be going to the Ombudsman.

i do not want my 24 month contract going off my bank account and only want my R65 approx new contract to go off my account as per my request.