JK
Jaco K
1 reviews | Active since Dec 2011
02 Mar 2022, 11:51
Bad Service.
My Home fiber line has been down for over 4 days now. I logged a call on the first day, no one has phoned me back. I have had to phone them everyday to escalate, but nothing is happening, there has not even been a effort to appoint a team or person to look into the problem or send someone out to find out what the problem is.
I use the internet line for work and cannot be without it.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Mar 2022, 14:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Mar 2022, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JK
Jaco K's updateReviewer Update
04 Mar 2022, 10:13Dear Vodacom, It has still not been fixed, I have had no feedback and nothing has been done, still sitting without internet.
JK
Jaco K's update04 Mar 2022, 10:13
Reviewer Update
Dear Vodacom, It has still not been fixed, I have had no feedback and nothing has been done, still sitting without internet.
JK
Jaco K's updateReviewer Update
09 Mar 2022, 12:27My line has still not been fixed. I have had feedback that the line is broken on one of the main links, but no one has attended it to it. I have been called twice to schedule a team, and no one arrives. Please sort this out asap.
JK
Jaco K's update09 Mar 2022, 12:27
Reviewer Update
My line has still not been fixed. I have had feedback that the line is broken on one of the main links, but no one has attended it to it. I have been called twice to schedule a team, and no one arrives. Please sort this out asap.
JK
Jaco K's updateReviewer Update
14 Mar 2022, 15:03It is now the 14th of March, still no ETA still not fixed, not one phone call or reply from Vodacom, I have to phone them myself just to be told they do not know when it will be fixed. Useless service, I am so fed up...
JK
Jaco K's update14 Mar 2022, 15:03
Reviewer Update
It is now the 14th of March, still no ETA still not fixed, not one phone call or reply from Vodacom, I have to phone them myself just to be told they do not know when it will be fixed. Useless service, I am so fed up...