Bad service.

I made a purchase of R390 on Truworths online store on the 28th of October, using Vodacom Vodapay wallet(there's a virtual card linked to the wallet), unfortunately I was refunded my money back on the 2nd of November. The refund was supposed to reflect in 10 days, after those days passed I contacted Vodapay Facebook page to let them know, also sent the a proof of refund from Truworths, they just keep saying "our teams are looking into this, we'll contact you with feedback".