AC
Anja C
1 reviews | Active since Nov 2025
06 Nov 2025, 11:04
BAD SERVICE
My experience with vodacom fibre. Certainly the worst in the Country. Vodacom was informed we are running a business from home. They said it would be fixed within 48 hours, not even a call from them , I phoned them twice to report the urgency it looks like silence is the way they operate to fix a paying client's fibre problems.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Nov 2025, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2025, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AC
Anja C's updateReviewer Update
07 Nov 2025, 11:50It is now 72 hours later and STILL not a single word or phone call from vodacom's fibre technician to come and resolve our fibre outage , is this how you treat a paying customer????
AC
Anja C's update07 Nov 2025, 11:50
Reviewer Update
It is now 72 hours later and STILL not a single word or phone call from vodacom's fibre technician to come and resolve our fibre outage , is this how you treat a paying customer????
AC
Anja C's updateReviewer Update
10 Nov 2025, 09:228 days now and still no fibre!!!!
Even spoke to the customer care lady who promised that she would phone back,but with her as with Vodacom customer care is silence,even she did not phone back. On my fith call to Vodacom Oliver answered the phone , the only person that really tried to help, 3 days after this call , still NO fibre.
Fixing our fibre outage was allocated to a Technician called Modise 6 days ago , still not a word from Modise, FUTURE VODACOM CLIENTS please read the above!
Even spoke to the customer care lady who promised that she would phone back,but with her as with Vodacom customer care is silence,even she did not phone back. On my fith call to Vodacom Oliver answered the phone , the only person that really tried to help, 3 days after this call , still NO fibre.
Fixing our fibre outage was allocated to a Technician called Modise 6 days ago , still not a word from Modise, FUTURE VODACOM CLIENTS please read the above!
AC
Anja C's update10 Nov 2025, 09:22
Reviewer Update
8 days now and still no fibre!!!!
Even spoke to the customer care lady who promised that she would phone back,but with her as with Vodacom customer care is silence,even she did not phone back. On my fith call to Vodacom Oliver answered the phone , the only person that really tried to help, 3 days after this call , still NO fibre.
Fixing our fibre outage was allocated to a Technician called Modise 6 days ago , still not a word from Modise, FUTURE VODACOM CLIENTS please read the above!
Even spoke to the customer care lady who promised that she would phone back,but with her as with Vodacom customer care is silence,even she did not phone back. On my fith call to Vodacom Oliver answered the phone , the only person that really tried to help, 3 days after this call , still NO fibre.
Fixing our fibre outage was allocated to a Technician called Modise 6 days ago , still not a word from Modise, FUTURE VODACOM CLIENTS please read the above!