VA
Vincent A
1 reviews | Active since Nov 2022
09 Dec 2022, 11:07
Bad service
To who it May concern
I recently upgrade on 26 November 2022 at Makro stores on Samsung A33 5g Blu ( ***)
The battery life doesn’t last long
I returned device with box on 30 November 2022
Makro staff and management told me if there are any fault with the device and I bring it within the periosd of 7days I will received a new one.
Makro issued me a assessment note ***
It's now the 9 December 2022 and I'm still awaiting feedback from them.
I logged the complaint with Vodacom on ref EC-1ES7-1807CZ
As customer I want to know what's happening to when I will be getting a new device.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Dec 2022, 12:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2022, 12:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
VA
Vincent A's updateReviewer Update
13 Dec 2022, 20:00Vodacom I thank u for your kind reply but unfortunately as a customer who pay for the device are not happy that Vodacom or Makro give me the same unit back, I request Vodacom to give me a new unit. Or else i want full cancellation of my upgrade on my *** number.....FYI that the Makro sales person who assisted me on the 26th November 2022 informed me that if I return the faulty device within 7 days they will replaced it with new unit. In anticipation I await your kind reply and that my request will be taken into consideration.
VA
Vincent A's update13 Dec 2022, 20:00
Reviewer Update
Vodacom I thank u for your kind reply but unfortunately as a customer who pay for the device are not happy that Vodacom or Makro give me the same unit back, I request Vodacom to give me a new unit. Or else i want full cancellation of my upgrade on my *** number.....FYI that the Makro sales person who assisted me on the 26th November 2022 informed me that if I return the faulty device within 7 days they will replaced it with new unit. In anticipation I await your kind reply and that my request will be taken into consideration.