BAD SERVICE EVER!

Vodacom service is getting to my throat, I spoke to William who told me that its his right not to tell me his surname"Sehumane' how rude! and his team leader Kagiso. I CALLED THEM AS I WANTED MY AIRTIME BACK,THEY TOLD ME THAT THEIR SYSTEM NEVER LIE AND THAT I DID TAKE AIRTIME ADVANCE. I NEVER TOOK THE ADVANCE AS I DID NOT EVEN GET THE SMS TO CONFIRM. IT WAS MY PAY DAY ON THE 22 FEB 2020 SO THERE IS NO WAY! NO WAY THAT I WOULD BORROW AIRTIME ON MY PAY DAY. I JUST WANT MY R9.00 AND I WANT TO MAKE A VERY IMPORTANT CALL . BRING MY AIRTIME AM GIVING YOU 4 HRS. CHECK IF AM NOT SHARING A NUMBER WITH SOME ELSE BECAUSE THE CALL I MADE ON THAT DAY DO NOT CORRESPOND WITH WHAT YOUR 'SYSTEM IS SAYING'!