Bad service ever

The pillar to post is what they know better. No one want to take ownership when it comes to Vodacom. Once had a contract with them 2 years ago which i paid it up fully. I wanted to give them a benefit of a doubt and take up a new contract with them again but clearly somethings never changes. I was told my account is in arrears and that I needed to contacts their accounts department which i did and i was told that this will be fix and i should try again applying after 72 hours. Here i am 2 weeks later i call them and try to apply they still telling me that my account is in arrears and that i still need to contact thier accounts. All i want to know is that isn't Vodacom what about the Further Together and together We Can? Am so disappointed once again by them and no one even cares to call back even if the call gets disconnected. Ai suka marn #Vodacom must change their way of doing