fM
fanafana M
1 reviews | Active since Mar 2009
15 Dec 2015, 16:59
Bad service ever
I missed placed the sim when I am suppose to do a sim swap, they ask me how much did I recharge with the last time I can t remember, I can not do a sim swap I have to go to the nearest Vodacom. clearly someone picked up the sim and they are using the sim and they are using it <br> <br> they were just not willing to assist, they can not suspend the line and my information is going out<br> they are use less
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Replies (1)
Vodacom's replyOfficial
16 Dec 2015, 09:48Hello fanam,
Good day.
I have tried to call *** but have been unable to get through.
I understand that you are upset regarding the questions you were asked to be able to assist you.
Please keep in mind that these are security questions designed to prevent ********** activities from taking place against Vodacoms clients.
The agents you spoke to were correct in requesting this nformation from you prior to being able to assist with your request.
Once you have the information available you can contact us at anytime for assistance.
Kind regards
Consumer website team.
Good day.
I have tried to call *** but have been unable to get through.
I understand that you are upset regarding the questions you were asked to be able to assist you.
Please keep in mind that these are security questions designed to prevent ********** activities from taking place against Vodacoms clients.
The agents you spoke to were correct in requesting this nformation from you prior to being able to assist with your request.
Once you have the information available you can contact us at anytime for assistance.
Kind regards
Consumer website team.
Best regards,
Vodacom's reply16 Dec 2015, 09:48
Official
Hello fanam,
Good day.
I have tried to call *** but have been unable to get through.
I understand that you are upset regarding the questions you were asked to be able to assist you.
Please keep in mind that these are security questions designed to prevent ********** activities from taking place against Vodacoms clients.
The agents you spoke to were correct in requesting this nformation from you prior to being able to assist with your request.
Once you have the information available you can contact us at anytime for assistance.
Kind regards
Consumer website team.
Good day.
I have tried to call *** but have been unable to get through.
I understand that you are upset regarding the questions you were asked to be able to assist you.
Please keep in mind that these are security questions designed to prevent ********** activities from taking place against Vodacoms clients.
The agents you spoke to were correct in requesting this nformation from you prior to being able to assist with your request.
Once you have the information available you can contact us at anytime for assistance.
Kind regards
Consumer website team.
Best regards,