Bad service ever

Saturday morning I noted that my monthly package has changed and when I called vodacom I was an upgrade was done on my account and I told them I did not do any online as I knew that I’m due for an upgrade 2024 April however an online upgrade was done without my knowledge and concern, only Sunday morning I was called back to be told that the upgrade reversal will complete month that time I’m current sitting with a phone that does not have network there’s no incoming or outgoing calls abd SMSes, there’s absolutely no sense of emergency the lady that I spoke to on Saturday ( Carmenita ) tried by all means to assist however couldn’t succeed because they had system issues however the lady that I spoke to Sunday morning ( Lungelwa ) did not have sense of emergency no assurance that this issue might sorted sooner she just told me how big the upgrade was and it won’t reverse soon .. the nerve to be telling a paying customer such nonsense I mean it’s not my fault that their system can easily be hacked by any Tom **** and Harry . I need this sorted ASAP my network is currently block due to this stupid unknown upgrade