Bad Service - Erroneous billing

I took a 1 day online deal in the Vodacom website on the 10 July 2018 which was R199. After taking the deal I called Vodacom to ensure that the deal is processed the same day. Managed to process it and all that I had to do is to wait for the device. When I got the device, I called in to enquire about the airtime (I had not received my monthly allocated minutes). I also asked the operator to check my monthly subscription fee and to my surprise it turned out to be R249 and logged an enquiry as to why I was billed this amount as the original agreement was R199.

I called the next day and asked to speak to Sherese the agent that assisted me, after she denied that I called on the 1 day online deal day (10 July 2018), she called back saying she picked my recorded call. After numerous discussions with her and releasing that I was not getting help on my matter, I asked to speak to her manager - Angela Camp. Angela Camp called me and I explained the situation to her. After listening to me Angela apologised for the behaviour and the treatment I received and assured me that all this will be corrected and that I will be given R199 deal and this will be sorted within 5 days. I then asked her to send me an email to confirm this.

I never received the email and I had to log numerous service requests and after being sent back and forth I got a confirmation on 27 July 2018 that this had been rectified and that I have been placed on the R199 deal. I asked for the statement that reflects this, the operator told me that it will be released on the 03 August 2018. Today (03 August 2018) I just called only to be told that the amount is R249 and the agent once again had to log a dispute for the amount to be corrected to R199. I’m very disappointed at the service that I’m receiving from Vodacom, I really find this frustrating. Can you assist.