Bad Service /Empty promises

On 27th of October I have taken my phone to vodacom canal walk as I was told it would be a quicker process then booking it in at the store in blue route mall (where I went initially)

At canal walk I waited for about 20 minutes before getting assistance which wasn't to bad as I could see they were short staffed. I was then assisted by a lady who took my details and assisted me quite efficiently however that shortly ended. Firstly I was told I'd receive my phone by 02.11.2020 or 03.11.2020 for the latest. Today 04.11.2020 I get a call to ask if they can go ahead and fix it as there is an excess fee. What the Hell! I've made if clear to the lady helping me I needed my phone and she could not provide a tempary phone as promised on their site. They do say depending on stock and there was stock even though she said there wasn't. I know this because when I complained the next day they immediately said they had a phone. Pathetic service!! I need my phone to be fixed sooooooon!