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Phanos M

1 reviews | Active since Sept 2020

19 Jul 2021, 15:54

Bad Service

I have received very bad customer service from Vodacom. I have been nothing but a good customer to them. Now my 2GB was just depleted like peanuts. I bought R110.00 airtime on my other number so I can buy data and submit important documents to customers, then they took R53 from it. when I contact the call center they tell me they don't have a trace for my airtime and they don't have a solution for my query. now I can't even meet the deadline because of Vodacom. this is a reap-off. I will never recommend Vodacom to anyone, plus their data prices are very high like we are all rich in southern Africa. why they can't be like other service providers and offer reasonable prices. I have also bought a phone from them, even today they have not debited me. they are waiting for the money to accumulate so they come down to me raining like the holy ghost as if I refused to pay in the first place. I WOULD NEVER RECOMMEND ANYONE TO VODACOM

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2021, 15:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team