Bad Service

Bad Service - I have logged as call with Vodacom requesting for my refund on the 03 August 2022, ref no: ***. I called in on the 15 Aug. 2022 to follow up nothing was done. On the 15 Aug. 2022 I logged in a call again for the same refund ref no: *** and I was was assisted by Rulane, nothing was done. On the 15 i called in to follow up I was assisted by Abueng Stema, she told me they processed it, On the 23-08.2022 I call again to follow up I get Rulane again to assist me, she told me they did not refund they credited my account instead of refund.

The next thing she said she will transfer me to their department, I was on the line waiting for answer not body answered.

They are even billing me for the phones that I don't have, I logged a call regarding the invoice of R548.79 they are billing me ref no: ***, still nothing is done.

I am very disappointed with Vodacom service. Once my contracted is paid with them, i will never do business with them ever. I urge all those who are looking for new contracts to look somewhere else not Vodacom, they have bad service