Bad Service

I was sold a fibre connectivity about two months ago, still today it is not yet beign installed although the router was delivered with no internet interim ****le. I called the sales person Rudiane and only recevied rud responses, as if I should have just know certain processes although I am not working for Vodacom or beign an installer. I called customer services, also they are lost on why it is not yet installed. The first call was 6 June and today both came down with same response that the case is escallated. The big problem I was advised by the same sales person to cancel my RAIN internet and I'm now 15 days without internet.