Bad service

My 7yr old daughter lost her Sim card. I noticed few days ago that someone is using her number. I went to Vodacom Killarney in Johannesburg to make a Sim swap after I called the customer care line and they adviced that I should go the nearest branch as they flagged and block the Sim for me. That was incase the person that is using the number can go and make a Sim swap also. Killarney branch couldn't assist as I did not have 5 number that was phoned frequently. I explained she never use to call but use what's up voice calls and receive calls only.

I was told to go make an affidavit since I didn't have the 5 numbers. Today I went back to Killarney Vodacom shop I was told the affidavit is not written correctly. The affidavit has my name, my ID number, my address and the contact I want to make Sim swap on and the affidavits is signed by the commitioner of Auth. To my understanding those are the things that are important and I also explained what happened to the Sim. I am so disappointed by the service cause honestly it is a waste of my time and money for nothing. This means the person using the Sim must continue using it. The lady's at the branch didn't even try to put effort to show she is willing to help. I am so dessapointend and will never recommend Vodacom to anyone.

Yours in dessapoint Irene Maano ***