Bad Service

Vodacom has been giving me a run around for 2 days now. When I upgraded my contract I was told my delivery address was change to my current residence . This was because I had to be the one accepting my delivery. I didn’t receive any communication about my product being on route for delivery and when I called, I was told my product was out for delivery to my old address( I was not at that address). I was told I can change my delivery address( 24-72 hours waiting period) to my home address which would not have worked as I will be back at work once the product is out of delivery. I was then told I could add a third party to accept my delivery on my behalf and only after I confirmed the person would be home, I was told it would take 3-5 business days to process. This would also not have worked as I cannot confirm that the person would be home on the day of delivery. I then had to spend money to get to the delivery address to accept my product. ( Wednesday 19 June)

Thursday 20 June I called to activate my new line as I was told my line would be activated once I received my product at a pro rata rate. When I called to activate it I was told I cannot activate it as it’s an upgrade and the upgrade will only be activated from the first of the new month.

Vodacoms service this 2 days has been horrible as no one could give me the correct information from the get go.