Bad service

Hi,

So we have been loyal customers of vodacom for well over 20 years now and have multiple contracts with them. I requested a call back on their app yesterday to do a premature upgrade,whereby a consultant did give me a call in the morning and advised me that she is just going to confirm the upgrade and hung up on me,no call back after and when I attempt to submit another call back I keep on getting a error.

I dont understand how a big service provider such as vodacom have this type of service to a loyal and longstanding client.

If this is the type of service that I can expect after being loyal to them for such a long time,then I cant see myself to advise anyone else making use of their service!

If vodacom comes back to me and assists me with my request in a timely manner,and we are able to resolve this matter then I will be more than happy to remove this review. However with that being said,we expect better service than this from a massive corporation like Vodacom.

Regards,

RJ Wolmarans ***