Bad service

Tehnically don't even deserve a star!

Look I have been a customer of Vodacom since mid 2010. My first salary I bought a Blackberry.

Long story short, in March die to a technical error my debit order didn't go off. They sent me a message on the 30th that my debit order will go off that day. I didn't receive a notification that it went off but my bank doesn't sent those anymore unless I pay extra for the service.

15 days passed, keep in mind, I didn't receive a call nor a message that my account is now in arrears. On the 15th of April my phone suddenly decides that I don't have service which meant that no one could call me unless I am connected on wifi for whatsapp calling. I have tried going on the Vodacom Tobi chatbot which didn't help me at all! It kept asking for an OTP which I can't receive due to not having signal. I then went into my app - after connecting to wiifo for internet. Where upon I thdn saw my account is in arrrears.

I waited until the next day, called made a PTP. but was then told nothing is wrong with my lines all is fine. Waited 2 more days decided to test it. Took my sim and placed it into a secondary phone and it worked all 10000 OTPs came through missed calls and all. So called again and was told nothing is wrong. The 3rs time I called I was told the device is blocked keep in mimd my acvount is clear now. So when I called again I was told to visit a branch. Just to be told they can't help me either.

I am now looking at cancelling my contracts one by one as they expire. I have a phone that is totally useless to me now. No one can seem to help me.