BAD SERVICE

I have handed my phone to Vodacom (VODASHOP - KOLONADE)for an insurance claim about 5 weeks ago. On return the phone had a problem (Echo on external callers phone). I returned the phone to Vodacom and when I want to find out what is going on with my phone, I was referred to Lindi who was available that day. She is by far the worst representative I have ever dealt with. She confirmed that they have send the phone to the repair center for repairs. 2 weeks later they return the phone with a notice that nothing was done to the phone. No reference number from Vodacom I didn't took the phone and requested that they fix the issue. On Monday 25 Oct I phoned the shop and the phone was still not repaired. Then a bout 15 minutes later the technician phoned and inform me that he still haven't received the phone back. I phoned Customer care who asked me to log mail my complaint to them which I did immediately. On the 26th I mailed the complaint again. On 27 October I phoned the call center again with the agent assisting me asked me some stupid questions already in my mails. When I eventually were able to speak to her supervisor (Mpho), confirmed that she is looking at the mail. When I request to speak to somebody more senior in the organization, they have various excuses why I cant speak to any. My call was transferred to the head office switchboard which was even worse. No names could be obtained. About 20 minutes later I received a call from the shop in KOLONADE asking for my pattern to unlock the phone. Still waiting for feedback from anyone at Vodacom.