BAD SERVICE

I have upgraded my contract on Friday and assisted by on-line upgrade agent by the name of Phillip. He failed to update my delivery address on his system after he promised me that my address was updated . i only found out this morning when Ram courier send me an email confirming a delivery that the address is incorrect. getting my address to be updated was a mission . I am so annoyed with the level of unprofessionalism and ignorance I receive, because of this kind of ignorance I had to waste my morning trying to fix a problem that i did not create.