Bad service

My account was in arrears and service suspended, paid the outstanding amount. I have phoned numerous times to get my service reinstated and was promised it will take an hour. Up to date (3 days) still locked. Whenever i phone to get this rectified, the call gets cut after holding on and going through all the options. I’ve lost my outstanding airtime balance thanks to VC. Also tried the app, tried messaging them on social media. Wasting my time, patience !