PB
Pat B
1 reviews | Active since Apr 2018
01 Oct 2019, 09:00
Bad service
I called vodacom to upgrade my cellphone, I received the notification that the phone is on the way. Instead of my address that I gave them for my work they had my home address. After waiting more than 40 minutes to speak to somebody they get quite ****y with you. I explained to the consultant that the person that had helped me should have asked me to repeat the address if she did not understand. As for the company that delivers the phone is no better RAM .
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Oct 2019, 09:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2019, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Oct 2019, 09:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Consumer Website Team
Consumer Website Team
Vodacom's reply02 Oct 2019, 09:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Consumer Website Team
Consumer Website Team